Three ways of providing direct customer service in gamedev

Efficiency is what pretty much everyone strives to achieve when working in video game development. It doesn’t really matter whether you are a 3D character artist, a game designer, or an accountant. A majority of people, I believe, work in scrum or agile enrivonments, however sprints are not applicable to some positions, like a customer support representative, or a community manager. How to organize their work and how to make them more efficient?Czytaj dalej „Three ways of providing direct customer service in gamedev”

How to deal with a spyware scamming scheme on Facebook?

Jean Jacques Rousseau said once that all people are good, it’s the civilization which is evil and because of it, some people turn evil. Honestly, I have no idea whether he was right or not. The point is – there are bad people out there and it’s sometimes pretty hard to deal with them. I consider a certain individual a pretty bad person, because he’s been exploiting some of the players of Fishing Clash for his financial gain. This is the story on how I managed to metaphorically trade punches with him. I kind of want to do this IRL, too.Czytaj dalej „How to deal with a spyware scamming scheme on Facebook?”

Social media reach’s overrated

I’ve made numerous PPC campaigns in social media and while I was usually able to set my very own KPIs. Since I happen to work in the video game industry, I usually went with conversions, which makes a lot of sense. However, I’ve done some campaigns which were only all about the reach. I didn’t quite enjoy them and here’s why.

Czytaj dalej „Social media reach’s overrated”

What’s the purpose of community management?

You may happen to be a person in charge of a product, say, a video game. It could be just starting, or it could already be present on the market for a while, and you wonder whether community management’s the thing you should look into. I’ve learned that community management helps with achieving following stuff.Czytaj dalej „What’s the purpose of community management?”

The craziest “customer support” story, which ended up with a guy in prison

You never know who’s behind the computer in the game you play. Sometimes, it’s a normal person, an artist, a loving mother of 3 beautiful children, other times it may be a depressed individual, an addict or someone who’s gone completely bonkers. I’ll tell the story of the craziest guy I’ve ever encountered while working in game development.Czytaj dalej „The craziest “customer support” story, which ended up with a guy in prison”

How I got thousands of new players with a comic strip, maintaining a sub-$1 conversion rate

Advertising games is quite a fun activity from my point of view, since there’s a ton of ways to express both the product and your very own ideas, as well as having multiple challenges to tackle. The hard thing is to express your game in a cost-effective and fair manner to your audiences. I’d like to tell you a story about limited workforce, not showing the actual game while also telling a relevant story about and engaging people in a fun manner.Czytaj dalej „How I got thousands of new players with a comic strip, maintaining a sub-$1 conversion rate”